WebTay

Cancellation and Refund Policy

Last updated: 29 October 2026

This Cancellation and Refund Policy sets out the terms and procedures governing cancellations, returns, and refunds for digital software products and engineering services provided by WEBTAY INTERNATIONAL LTD ("WebTay").

1. Right of Cancellation (Statutory Cooling-Off Period)

For standard distance contracts with individual consumers, a statutory cancellation period of 14 days applies from the date of contract conclusion, provided that performance of the digital service has not commenced with express consumer consent.

2. Exceptions to the Right of Cancellation

Under UK consumer regulations and digital trade standards, the right of cancellation does not apply to:

• Digital content downloads or licence keys that have been dispatched, accessed, or activated with the purchaser's prior express agreement.
• Bespoke software development engineered to bespoke client specifications once technical development has commenced.
• Completed configuration, data migration, or remote deployment services.

3. Refund Criteria

3.1 Ready-Made Software Packages

• If licence keys, software archives, or access credentials have not yet been generated or dispatched, a full refund may be requested within 14 days of order placement.
• Once source code archives or production licence keys have been delivered or downloaded, sales are deemed final.

3.2 Bespoke Software Development

• If a bespoke project is cancelled prior to technical discovery, analysis, or development commencement, a full refund of deposit funds will be issued.
• If work has commenced, refunds are evaluated pro rata based on completed milestone deliverables.
• Upon final deployment and client acceptance, milestone payments are non-refundable.

3.3 SaaS and Cloud Hosting Subscriptions

• Monthly cloud subscriptions may be cancelled at any time with at least 3 business days' notice prior to the subsequent billing cycle.
• Annual subscription cancellations requested within the first 30 days are refunded pro rata for unused full months.

4. Cancellation Procedure

To request an order cancellation or refund:

1. Submit a formal written request via email to [email protected].
2. State your order reference number, registered name, contact details, and the grounds for cancellation.
3. Refund requests are reviewed and adjudicated within 10 working days.

5. Refund Processing

• Card Payments: Authorised refunds are credited back to the original debit or credit card used. Bank processing cycles typically take between 5 to 15 business days depending on the card issuer.
• Bank Transfers: Refunds are remitted directly to the verified bank account details provided by the purchaser within 10 business days.

6. Technical Deficiencies and Warranty

If software fails to conform to contracted technical specifications or exhibits reproducible defects:

• The client should immediately notify our technical support team.
• We will investigate and provide corrective patches or code updates under our 1-year included technical support warranty.
• If a critical defect cannot be resolved within a reasonable commercial timeframe, an appropriate refund or replacement software licence will be issued.
• Technical Support: [email protected] or +90 535 673 7444.

7. Contact Information

For questions or assistance regarding cancellations and refunds:

• Email: [email protected]
• Telephone: +90 535 673 7444
• Registered Office: Suite 11329 5 Brayford Square, London, United Kingdom, E1 0SG